Terms & Conditions

Dispatch and Delivery Information:

  • Greetings Cards:

    • Dispatched within 3 working days via Royal Mail 2nd class.

  • Giclee Prints - From Stock:

    • Aim to dispatch within 5 working days.

    • Tracking provided, with email notification.

    • Delivery typically in 3 working days.

  • Giclee Prints - Special Orders:

    • Aim to dispatch within 10 working days.

    • Tracking provided, with email notification.

    • Delivery typically in 3 working days.

  • Originals and Framed Works:

    • Framed pieces, based on size, may need special courier.

    • Click & Collect option for local residents.

    • Specialist art courier can be arranged upon request. Contact for coordination.


    Returns & Refunds

  • I want you to be happy with your new artwork. If it arrives damaged, let me know immediately.

  • You can return it in the original packaging with a label I'll email you.

  • Drop it off at a nearby collection point or have the courier pick it up for free.

  • For damaged giclée prints, I'll send you a replacement.

  • Unique originals can't be replaced, so choose an alternative or ask for a refund.

  • If the print doesn't meet your expectations, inform me within 28 days. I'll send a label for a free return. Your refund will be processed to your Paypal or card within 5 to 30 working days.

Trade Clients

If you are a trade client and/or are interested in commissioning my services for creation of a specific line of items to be sold by you, please contact me separately for the wholesale prices and special trade terms and conditions.  This does not affect your rights.

Website

  • I strive for accurate information on the website but cannot be held responsible for any loss due to errors, except for cases of negligence leading to death or injury.

  • I aim to depict product details precisely in photos.

  • Handmade items are sold as such for their top quality.

  • New work is added regularly with each original print being a unique edition.

  • Once sold out, prints are available as giclée prints. Limited edition prints may be reordered at a bespoke size or the size stated on the product page.

  • Each limited edition is capped at 20. When a limited edition sells out, it is no longer offered.

  • I may change products without prior notice.

  • These terms may be updated without notice, with changes taking effect immediately upon posting.

  • As part of those terms and conditions, please see my detailed policy on purchase, cancellation, exchange, damages, returns and refund.

  • If you shop at this site, it is assumed you have read and accepted my terms and conditions and any changes clearly written here.

  • Your statutory rights are not affected.

Product Descriptions

  • The description and specification of products in the website is only approximate. We reserve the right to make changes, which do not materially affect the quality or performance of those products.

  • We may correct any error appearing in the website or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

Privacy Policy:

  • We value your privacy and protect your personal information according to relevant laws.

  • PayPal handles payments securely. Your details stay confidential on safe servers and are only used for order processing.

  • We do not share your information with third parties.

  • Subscribed to my newsletter? You may receive shop offers and updates, but can opt out anytime.

  • Your email is never given or sold to others, unless required by law enforcement.

  • My site uses session cookies for the shopping basket, which don't store data. Registering/ordering encrypts your data using SSL for security.

Printmaking Workshop Terms & Conditions

Booking and Cancellation Policy:

Full refund or transfer of dates (your choice) applies when I have to cancel:

  • I’m ill

  • The course doesn’t attract enough students

  • Any other unforeseen circumstances affecting me

If travel disruption stops you reaching Bute:

  • If ferry sailings are cancelled, or severe weather elsewhere stops you getting here on time,

  • I’ll move your booking once to new dates within 12 months, subject to availability and at no extra charge.

  • I can’t offer a refund in these circumstances, and I can’t be responsible for accommodation, travel or other costs, so please take out travel insurance.

  • Let me know as soon as you know you’ll be delayed.

  • If you arrive late, I’ll do my best to help you catch up on what you’ve missed, but time missed isn’t refunded.

DEPOSITS & PAYMENTS

You can book online via the BOOK A WORKSHOP page and pay in full. For all other enquiries —tailored printmaking retreats, workshops on different dates to those advertised, etc, you need to contact me direct to discuss your requirements. Once we have agreed the format and dates I will send you an invoice for payment.

If you want to pay in stages the following terms and conditions applies:

To confirm your place I take a deposit:

  • 50% for workshops of up to two days

  • 30% for workshops and retreats of three days or longer.

  • The balance is due four weeks before the course starts.

  • The price you book at is the price you pay (not counting any additional paper or materials you may purchase once you are on the course).

  • If you take up the early bird offer, deposits are worked out on the discounted price.

Paying in instalments:

  • If you book at least four months before the start date, you can spread the cost.

  • The first payment (your deposit) is due when you book

  • The rest is divided into one or two equal monthly instalments — depending on the course length.

  • The whole course/retreat fee must be paid at least eight weeks before the course starts. Please email me to set this up.

Later bookings:

  • If there is less than four months before the course or retreat is due to start, and your course is three days or longer, you can either pay in full at the time of booking or 30% at the time of booking.

  • This will be followed by a second payment of 20% eight weeks before the start date.

  • If you book within eight weeks of the start date, you can either pay in full or a deposit of 50% followed by 50% four weeks before the start.

  • If you book less than four weeks ahead, full payment is due when you book.

IF YOU CANCEL:

  • Within 24 hours of booking: full refund.

  • More than 8 weeks before the start:

    • Everything you’ve paid is refunded, less a processing charge of 10% of the workshop fee (minimum £10, maximum £40).

    • Or you can transfer your booking once to another workshop or retreat within 12 months, with no charge.

  • 8 to 4 weeks before:

    • I keep 50% of the fee and refund anything you’ve paid above that.

    • Or you can transfer once within 12 months instead, and what you’ve paid carries over to the new booking.

  • Less than 4 weeks before:

    • It is difficult to guarantee I can fill a place at short notice. Therefore, refunds are at my discretion, If I can fill your place, from the waiting list for example, I’ll refund your fee less the same processing charge. If I can’t, there is no refund.

    • For tailored retreats, where there is no waiting list, we can discuss alternative dates as another option.

  • A transferred booking is subject to these same rules, measured against the new date.

WAITING LIST

If you wish to be added to the waiting list once a course is sold out, please email me. You will be contacted if a place becomes available.

PAYMENT CONFIRMATION

You should receive an email with payment confirmation receipt via Squarespace. If you pay using PayPal please accept your Paypal confirmation email as your receipt. Let me know if you do not receive a confirmation receipt.

STAGED PAYMENTS

If you wish to spread the cost of paying you can do so by prior arrangement with me. Depending on the amount due, you can pay in two or three separate instalments by credit or debit card or by BACS. Please email me.

BOOKING CONFIRMATION AND OTHER DETAILS

Once your booking is confirmed, please send me:

  1. A contact phone number

  2. An emergency contact name and phone number

  3. Any health issues, allergies or access needs that could affect your safety or anyone else’s during the course, including the food provided

Please let me know at least two weeks before the course starts. This gives me time to plan around your needs and make reasonable adjustments. This is much harder to do at short notice.

If I’m told late, I’ll do my best to accommodate you, but it may be that I will be unable to adapt part of a session without affecting what the rest of the group can do.

Your information is kept confidential and I only use it to run the course safely.

Cancellation Insurance

I strongly recommend you take out cancellation insurance when booking a workshop or retreat to cover unforeseen circumstances that may occur affecting not just your attendance on the course but also your accommodation and travel plans.

I make every effort to ensure a course goes ahead even with low enrolments. In this case I take a decision two weeks before a course is due to run, (four weeks if I know someone is coming a long distance).

What Your Course/Retreat Fee Covers

MATERIALS

  • Generally speaking all materials for a workshop are included in the price unless otherwise stated.

  • In that case you will be sent a supplies list along with your welcome letter that outlines what to expect.and how to come prepared.

  • For instance I may suggest you bring your own gelli plate, or lino cutting tools if you have them. If you don’t, you can purchase them yourself before you come, or purchasing them from me.

  • I don’t necessarily hold a lot of stock for reasons of space so if you intend to purchase from me I need at least two weeks notice to allow me to place an order and get delivery in time.


STUDIO HIRE & SUPPORTED STUDIO SESSIONS

  • Materials such as paper, card and lino/vinyl are not included in studio hire or supported studio sessions.

  • Inks and other difficult to measure consumables such as PVA, and cleaning products are included in the hire fee.

  • You can also purchase additional materials and paper to take home at the end of a course or to use during studio hire or a supported studio session. Please ask to see the price list.

ACCESSIBILITY

  • My aim is to be as accessible to everyone who wants to attend a workshop as is feasible and practicable.

  • It is your responsibility and extremely important to inform me if you have any form of disability that affects your own health and safety and that of others in order that I can carry out a risk assessment and make appropriate provision.

  • Please let me know at least two weeks before the course starts, if you have any health issues or allergies that may be affected by exposure to the materials used in a workshop. I need time to plan around your needs and to make reasonable adjustments. This is much harder to do at short notice.

    If you leave it to the day of the workshop or even a day or two before, I’ll do my best to accommodate you, BUT, it may be that I will be unable to adapt part of a session or I may have to drop elements of the session which will then also affect the rest of the group, so please be mindful of this.

  • If you have any physical disability that might affect your safety in an emergency, please let me know so we can discuss what you need so that I can carry out a risk assessment and plan accordingly.

  • Your information is kept confidential and I only use it to run the course safely for you and the other attendees.

  • There is no wheelchair access; the studio is accessed via two steps and a lip at the sliding door, with no handrail.

INSTALMENTS FOR HALF DAY COURSE SESSIONS

When you book a course of half-day sessions, you agree to pay the full course fee, whether or not you attend every session. Sessions can’t be swapped, and missed sessions aren’t refunded or rescheduled.

You can pay in up to three instalments:

  • To secure your place, pay for the first two sessions when you book.

    • Pay for the third session by the end of the first class.

    • Pay for the fourth session by the end of the second class.

  • This replaces the general payment schedule above for these courses.

    • If you book less than four weeks before the first session, the full fee is due when you book unless we’ve agreed otherwise. Please email or call me on 07989 955108 to discuss.

  • If you can’t attend a session: you can send a friend in your place if you give me at least 48 hours’ notice.

    • Please email me with the session, your friend’s name, and their health, allergy and emergency contact details,or get them to contact me with that information.

    • You still pay for the session you miss. it is for you and your friend to arrange between you whether they pay you back.

  • If I can’t run a session, I’ll offer you a replacement date or refund that session.

  • Cancelling: before the first session, the cancellation terms above apply. Once the first session has started, the full course fee is due.

Questions/Anything else

I would love to hear from you with your feedback (good or bad!) so do feel free to email me at carol@carolnunan.co.uk or call me on 07989 955108.

Thank you

The 1999 law about third parties' rights doesn't apply. Our contracts follow English law. English Courts handle any disputes.