SHIPPING COSTS, DISPATCH & RETURNS


SHIPPING COSTS

We provide FREE UK SHIPPING for the following:

  • Mini Prints

  • Glass Coasters - pairs and sets of 4

  • Open Edition Mounted Prints

  • Print-in-a-Box

  • Greeting Cards


UNFRAMED ORIGINAL & UNFRAMED LIMITED EDITION PRINTS

  • UK shipping is charged at £20.00. This includes insurance, tracking and next working day delivery. Please note: this rate does not apply to my unframed prints larger than 40 x 40cm - see below.


FRAMED ORIGINAL & FRAMED LIMITED EDITION PRINTS + UNFRAMED PRINTS LARGER THAN 40 x 40cm

  • UK shipping and insurance is charged at £37.50. This includes insurance, tracking and next working day delivery.


EXTRA LARGE FRAMED OR MULTIPLE FRAMED PRINT ORDERS

  • If you order more than one framed print or a framed print image size larger than 40 x 40 cm, this may incur a higher shipping charge depending on the size and weight of the combined prints. It may be more appropriate for us to deliver in person or to use a specialist art courier.

  • Please call (07985 473782) or email chris@carolnunan.co.uk to agree the best delivery option for such an order.


INTERNATIONAL CUSTOMERS

  • We are always pleased to fulfil orders for all our products and prints from customers in all parts of the world. Please email chris@carolnunan.co.uk to agree the best delivery option for your order. We will be happy to provide a price inclusive of shipping costs.


DISPATCH

Our goal is to ensure that orders are packed with care, carried by a reputable courier and arrive speedily and in pristine condition.

  • We aim to dispatch your order within five working days.

  • You will receive an email confirming dispatch and letting you know when to expect your order.

  • Your parcel will be tracked throughout its journey.

  • Items that incur free shipping will usually be delivered three working days from date of dispatch.

  • Items that incur £20 or £37.50 shipping costs will be delivered next working day from date of dispatch.

  • Original and limited edition giclée prints are fully insured.


RETURNS & REFUNDS

I want you to be happy with your new print or product and enjoy it for many years to come. If, in the unfortunate event that your order arrives damaged, I will replace it straight away provided you send it back in it’s original packaging. Please let me know immediately if this happens.

We will then ask you to re-pack the print or product in the original packaging, attach the label which I will send you via email and drop it off at a collection point near your address. Alternatively, I can arrange for the courier to collect it from your home or workplace.

In either case you get a pre-paid label and don’t need to pay for the return postage. We will then work with you to agree a suitable replacement or provide a full refund. If the print fails to meet your expectations, please let me know within 7 days. I will send you a label and make arrangements for collection as described in the previous paragraph, so there’s nothing for you to pay. I will refund your payment to your Paypal account or card.